Big Pencil a product of Crazy Hippos Pvt. Ltd., and its related entities ("BigPencil", "we", "us", "our") take your privacy seriously. We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
The Information We Collect and Hold
The types of personal information that we collect and hold about you will depend on the circumstances of collection and on the type of product or service you request from us. When collecting personal information from you, we specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, credit/debit card number, expiry date and billing address. We may also collect your IP address for the purpose of protecting the security and integrity of our marketplace and preventing fraudulent use of our services.
How We Collect and Hold Personal Information
We may collect personal information from you when you:
We may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject each instance. We may allow some of our marketing or technology partners to utilise "cookies" on our website to collect non-personally identifying data to assist them, or Big Pencil, in delivering services to you.
Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a third party:
If you do not provide the requested information when using our website or requesting goods or services from us, we may not be able to complete your requests or orders and you may not be able to access all areas of the website.
We take reasonable steps to protect the personal information we hold from misuse, interference or loss, and from unauthorised access, modification and disclosure. The steps we take to protect personal information include:
Use of Your Personal Information
Information collected by us may be used for the following purposes:
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Disclosing Your Personal Information
We do not sell or rent your personal information to any other company, organisation or person.
We may disclose your personal information to:
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In addition, we will not disclose your personal information without your consent unless the disclosure is authorised by the Privacy Act, including:
In some circumstances, the entities to which we disclose personal information may be located outside India. For instance, we may disclose personal information to our wholly owned subsidiary Big Pencil, which is located in the United States.
Access and Correction of Your Personal Information
We will, on request, provide you with access to the information we hold about you, unless there is an exception, including for the purpose of correcting or updating that information. To access your personal information, please email us or call us.
We may recover from you our reasonable costs of supplying you with access to this information. Your request to provide access to this information will be dealt with in a reasonable time.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Change to this Privacy Statement
Complaints and Contact Details
If you wish to make a complaint about an alleged breach of the Privacy Act, we will ask you to send us your complaint in writing to the email address listed above. We endeavour to respond to complaints within a reasonable period (usually 30 days).
Please contact us by at firstname.lastname@example.org or call +91 9444 555 105 regarding any questions regarding this statement.