FAQ

I am new to this ‘website’. How does the whole process work?

Just five simple steps and you will be able to get your desired design

  • You have to get registered and make your own big pencil account. This account is where all the information and designs regarding your order will be saved. 
  • You choose a service from the various available services and tell us your requirements by filling one simple basic form.
  • You make 50% of the advance payment
  • We will send you the first set of designs to your customer dashboard (your big pencil account). You can review these designs and send us changes you want, if any.
  • We will rebuild these designs till you are 100% satisfied. You can pay the full amount after you are satisfied.

Within the time limit. Your Custom design is ready to be delivered!

How should I get registered?

All you have to do is to create an account in Big Pencil, just as you create an account in any other web portal.

Put your specifications and there you go!

You are registered. You have an account.

How should I place an order?

When you find the service you were looking for, you just have to fill a basic form regarding the specifications of your order. Click on “Order Now”. That’s it.

Then we will get into our working boots and design something out of the box for you.

Where will I give my feedback about the design?

Okay now, you have received your design’s first review file and wish to change few things. No problem!

Your Big Pencil account, which is your customer dashboard, has an option of sending mail/ giving feedback.

Type out whatever is in your mind regarding the design file and mail it to us. We will make the changes just as you wish them to be.

How long will Big Pencil take to complete my order?

When you place any order, we will send you a confirmation.

That confirmation will have a date within which we will complete your designing order.

The date will vary depending upon the type of service and the quantity.

Will you store any information about me?

Well yes and no. We will keep basic information such as your name, your previous orders etc. But nothing personal will kept with us without your knowledge. The files which you shared with us will be not be kept with us or used for anything other than your own order.

Does every project comes with a project manager?

Yes, every project will be managed by a head who will be in continuous touch with you.

What if I need your immediate support?

No worries, you can mail us anytime. If you need to talk to us directly then call us at 9444555105/106

Will you support me after the project is done?

Yes, we are here. If you are facing any difficulty regarding the design size, file format etc; then we will be available to solve all your problems.

All you have to do is mail us or call.

What if the my order delivery gets late?

We do our work efficiently and complete it on time. We always try to deliver the order on time but the scope of project and occasional reviews may caause a delay.

Regular changes might create a delay. For more information reach us at 9444555105/106.

How will I receive my designs?

You will receive all your designs for review and for final download in your customer dashboard i.e., your account on Big Pencil.

Can I get revisions to the designs I receive? Will it charge extra?

Free revisions are limited. Extra charges will be applicable in cases where the entire concept or idea is changed in the given design. Additional requests may also invite additional charges.

For more details, reach us at 9444555105/106 or support@bigpencil.com

Who owns the copyright to my designs?

You will own the copyright of the designs after 100% payment only. The copyright of designs before the payment will belong to BigPencil and are restricted to be used anywhere.

Can I get a customization in designs available with me?

Yes you can get the customization done. It will be charged according to the scope of the service and scope of the project?

What if I don't like the designs I receive?

Our team of designers will coordinate with you and will try to make the designs just the way you want them. Your instructions are paramount. If still you are not satisfied with the designs, we will give you complete cashback.

In what file format will I get my designs

Fore review we will send you in PDF or JPEG. After the final payment, we will send you the source file of the design.

How does the payment process work?

You have to make 50% payment for the service chosen in advance. After receiving the design which satisfies you completely, make the other 50% payment, i.e., the final payment.

What is the payment method I should use?

We accept VISA, MasterCard, Maestro, Rupay, American Express, and Discover credit/debit cards.

Is my payment secure?

Your online transaction on BigPencil is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Big Pencil are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does Big Pencil store my credit/debit card information?

No, we do not store any information of your credit/debit card.

Is my payment refundable?

Yes, your payment is refundable.

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